My Permissions
View your Current Permissions across the platform. Understand exactly what actions you're authorized to take.
Viewing Your Permissions
- Go to Organization Settings
- Go to Security → My Permissions
- View all granted permissions
Permission Categories
Case Permissions
- Create cases
- View cases
- Edit cases
- Delete cases
- Change status
- Assign cases
Project Permissions
- Create projects
- View projects
- Edit projects
- Delete projects
- Manage templates
Administrative Permissions
- Manage users
- Manage roles
- View audit logs
- Configure settings
- Manage integrations
Team Permissions
- Create teams
- Manage team members
- View team cases
Understanding Permission Levels
Can Do
- You have explicit permission
- Action available
Cannot Do
- Permission not granted
- Action blocked
Limited Access
- Conditional permissions
- Based on assignment/ownership
If You Need More Permissions
Contact your administrator to request:
- Additional project access
- Role change
- Specific permission grant
- Team assignment
Permission Notes
- Permissions granted through roles
- Can have multiple roles
- Organization-wide + Project-specific
- Inherited from team assignments
- Reviewed regularly
Best Practices
- Understand your permissions
- Request help if blocked
- Report permission issues
- Don't share credentials
- Report suspicious access
- Keep profile updated