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Integrations

Connect Avikto with third-party tools to extend your workflow. Integrations are managed under Settings → Organisation → Integrations.

Admin only: All integrations must be configured by an organization admin. Individual users cannot enable or modify integrations unless explicitly granted access. Calendar integration can additionally be configured by individual users for personal sync.

Browsing Integrations​

The integrations page lists all available third-party integrations for your organization. Use the Active and Inactive tabs to filter integrations by their current status — quickly see what's connected and what's available to enable.

Available Integrations​

IntegrationPurpose
CalendarSync case events and due dates with Google Calendar or other providers
eSignSend documents for electronic signature via DocuSign, SignNow, or Dropbox Sign
Cloud DriveAttach and browse files from Google Drive or OneDrive within cases
CollaborationPost case notifications to Microsoft Teams or Slack channels
CRMConnect ConnectNX to enable the Customers directory and case creation from customer records

Integration Token​

The integration token allows programmatic or external tool access to Avikto APIs.

  • Generate — Create a new integration token for your organization
  • Regenerate — Replace the current token with a new one (the old token is immediately invalidated)
  • Revoke — Remove the token entirely to disable programmatic access

Manage the integration token under Settings → Organisation → Integrations → Integration Token.

See Also​