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My Cases

The My Cases section provides personalized views of cases relevant to you. Quickly access cases you've created, assigned to you, or watching without navigating through entire project lists.

My Cases Views​

Assigned to Me​

Cases assigned to your account, organized by:

  • Status (New, In Progress, Review, Done)
  • Priority (High, Medium, Low)
  • Due date

Created by Me​

Cases you originated, showing:

  • Status progress
  • Current assignee
  • Team's progress

Watched by Me​

Cases you're tracking without assignment, including:

  • Project or case-specific interest
  • Stakeholder oversight
  • Knowledge sharing

Quick Actions​

From My Cases, you can:

  • Open — View full case details
  • Update Status — Move between workflow stages
  • Change Assignee — Reassign to team member
  • Add Comment — Collaborate on the case
  • View History — See all changes

Customization​

Column Selection​

Choose which columns display:

  • Case ID
  • Title
  • Status
  • Priority
  • Due Date
  • Assignee
  • Created Date
  • Project

Sorting​

Sort by any column:

  • Due date (earliest first)
  • Priority (highest first)
  • Status (custom order)
  • Created date (newest first)

Filtering​

Filter your cases:

  • By project
  • By status
  • By priority
  • By date range

Notifications​

Stay informed:

  • New assignments
  • Status changes on watched cases
  • Comments mentioning you
  • Due date reminders

Mobile Access​

My Cases optimized for mobile:

  • Responsive card layout
  • One-tap actions
  • Touch-friendly filters
  • Offline capability (pending changes sync when online)

Best Practices​

  • Review My Cases daily
  • Keep your assigned cases updated
  • Unwatch cases you're no longer tracking
  • Use filters for specific focus
  • Complete overdue cases first

See Also​