Skip to main content

Team Contribution & Dashboards

Project-level dashboards provide real-time visibility into team performance, case distribution, and workflow health. Monitor key metrics that matter to your project without needing to create custom reports.

Default Project Dashboard​

Every project includes a built-in dashboard showing:

Key Metrics​

  • Total Cases — All cases in the project
  • Cases in Progress — Active work
  • Cases Resolved — Completed cases
  • High Priority Cases — Urgent items requiring attention
  • Overdue Cases — Cases past their due dates

Visualizations​

Cases by Type — Horizontal bar chart showing distribution across case types

Team Workload — Visual representation of cases assigned to each team member

Resolution Timeline — Line chart tracking how long cases take from creation to closure

Case Status Flow — Kanban-style breakdown of cases by status

Performance Metrics​

Individual Contribution​

  • Cases created by each team member
  • Cases resolved by each person
  • Average resolution time
  • Case quality indicators

Team Metrics​

  • Total team throughput
  • Bottleneck identification
  • Queue health
  • SLA compliance

Customizing Dashboards​

Add Widgets​

  1. Click Add Widget on your dashboard
  2. Choose from available widgets
  3. Configure filters and display options
  4. Save changes

Configure Filters​

Filter dashboard data by:

  • Queue — Focus on specific workflows
  • Status — View specific case states
  • Date Range — Track trends over time
  • Assignee — Monitor individual performance
  • Priority — Highlight urgent items

Real-Time Updates​

Dashboard data updates automatically:

  • Case status changes reflect immediately
  • New cases appear in counts
  • Assignments update live
  • Metrics refresh every few minutes

Exporting Data​

Export dashboard insights:

  • PNG — Share as image
  • PDF — Create reports
  • CSV — Analyze in spreadsheets
  • Email — Schedule automated delivery

Best Practices​

  • Review dashboards daily for team health
  • Use metrics to identify process bottlenecks
  • Share insights with stakeholders
  • Adjust team assignments based on workload
  • Monitor SLA compliance closely
  • Use trends to forecast team capacity

See Also​