Case Watching
Watch cases to track progress without being the assignee. Get notified of updates and maintain visibility.
Watching a Case
- Open case
- Click Watch button
- Case added to "Watched by me"
- Receive notifications of updates
Watched Cases View
Access in My Cases → Watched by me
View all cases you're tracking:
- Current status
- Recent activity
- Team assignments
Notifications
When watching a case, get notified of:
- Status changes
- New comments
- Assignment changes
- Due date approaching
- Case marked overdue
Managing Watched Cases
- Unwatch when no longer interested
- Customize notification settings
- Filter watched cases
- Export list
Use Cases
- Stakeholder oversight
- Knowledge sharing
- Training observation
- Quality review
- Project visibility
Best Practices
- Watch cases you need visibility on
- Unwatch completed cases
- Configure notification frequency
- Document reasons in case notes